A social media storm erupted as BT21, the iconic brand linked to BTS, found itself embroiled in controversy after inadvertently endorsing NewJeans in a promotional post.
Known for its connection to the globally acclaimed K-pop group, BTS, BT21 has garnered immense popularity for its distinctive characters and merchandise, resonating deeply with ARMYs worldwide.
[공지] RM 온라인 사진전
— BTS_official (@bts_bighit) May 24, 2024관람 안내 (+ENG/JPN/CHN)https://t.co/ktuCou3wBr
[안내📢]
— NewJeans (@NewJeans_ADOR) June 12, 2024
240614 KBS2 뮤직뱅크 사전녹화 참여 안내 (+ENG/JPN)
🔗https://t.co/jwVdoFdnhT#NewJeans #뉴진스 #NewJeans_HowSweet#NewJeans_is_Everywhere
The incident unfolded on June 18, when netizens were taken aback by an advertisement on BT21's X page promoting NewJeans' products. The backlash was swift, with users expressing shock and anger at seeing a competing brand being endorsed under the BT21 umbrella.
The misstep ignited concerns among ARMYs, who felt that the promotion deviated from BT21's core identity as a focal point for BTS-related content.
Don't promote other artists in this account when this "BT21" solely belongs to BTS, dpmo.pic.twitter.com/EwUuTjwIo2 https://t.co/1aPnNaZF33
— Srija⁷ ⋆ (@Borakimtae) June 18, 2024
Don't promote other artists in this account when this "BT21" solely belongs to BTS, dpmo.pic.twitter.com/EwUuTjwIo2 https://t.co/1aPnNaZF33
— Srija⁷ ⋆ (@Borakimtae) June 18, 2024
WAKE TF UP .@BT21_ You are created by BTS. https://t.co/NhS9Ms5VnE pic.twitter.com/8iToM6igcP
— V⁷ 🍉 (@adobubble) June 18, 2024
SINCE WHEN THIS BECOME A THING?? BT21 REALLY??? ARE YOU KIDDING RN IM SO FKING DONE WITH THIS BULLSHIT. pic.twitter.com/J2Sod8Oo7P
— TANNIE⁷ NEVA PLAY𖤍 (@attorneyforkive) June 18, 2024
BT21, a collaborative creation between BTS and LINE FRIENDS, has evolved into a prominent brand with a global footprint. However, its affiliation with LINE FRIENDS, which engages in various partnerships, including NewJeans, raised questions about brand integrity and loyalty to BTS's fanbase.
NEW ITEM ALERT 🥹
— cheska⁷ (@sugatomykookie_) June 19, 2024
BT21 HAPPY TIME PLUSH KEYRING ✨
PRICE RANGE: ₱400 - ₱500 + LSF
➮ ₱100 DP, rembal once on hand
➮ NETA
🏷️ wts lfb ph go bts koya rj shooky mang chimmy tata cooky pic.twitter.com/RXhQpus5PK
SINCE WHEN THIS BECOME A THING?? BT21 REALLY??? ARE YOU KIDDING RN IM SO FKING DONE WITH THIS BULLSHIT. pic.twitter.com/J2Sod8Oo7P
— TANNIE⁷ NEVA PLAY𖤍 (@attorneyforkive) June 18, 2024
In response to the overwhelming response, the controversial ad was promptly removed, and BT21 issued a formal statement in both Korean and English, acknowledging the error and detailing the corrective measures taken.
BT21 deleted the ad post 😂 pic.twitter.com/Pt3yoKKoju
— doctor gradus NEVA PLAY⁷⁼¹ (@doc_gradus) June 19, 2024
The statement emphasized the rectification of settings and the commitment to fortify oversight mechanisms to prevent future mishaps.
Hello, this is Team BT21.
— BT21 (@BT21_) June 19, 2024
We deeply apologize for the recent issue where an AD of another IP was mistakenly sent out via our BT21 official X account.
Due to a setting error, unrelated contents were mistakenly advertised, but this has now been corrected. We promise to make every…
The issued apology, signed off by Team BT21, sought to assuage concerns and ensure ongoing support from fans. However, skepticism lingered among some followers regarding the explanation provided, underscoring the delicate balance between corporate partnerships and maintaining BTS's distinct brand identity.
Is it a coincidence for it to be THAT IP...
— ⟭BlueeDenise⁷⁼¹⟬ 아포방포💜 (@BlueeDenise) June 19, 2024
I dont believe in coincidences
Lol BT21 are created by BTS with care..
Theyre NOT just some painted same looking rabbits like a 3yr old toy https://t.co/hZmnXiIgCl pic.twitter.com/LyaOiPqMjr
https://t.co/scuvgVukwP pic.twitter.com/KZklBpvnzD
— Suchwita (@MyLoving2Seok) June 19, 2024
Funny how that mistake only for THAT specific IP? anyway do better a https://t.co/Pl0KEanzy0
— Nisa⁷ (@nisaaaaBTS) June 19, 2024
Prior to the delete tweet and public apology, the hashtag "DO NOT USE BTS LINE FRIENDS" trended worldwide, highlighting the intense scrutiny surrounding the incident.
Against the backdrop of the ongoing conflict between HYBE and ADOR, the misstep amplifies the complexities of managing brand collaborations and aligning with fan expectations.
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Written by Cassidy Jones.