Xbox Live Programming Director Larry Hryb took questions on stage at a GameStop Expo in Las Vegas and apologized for Microsoft's treatment of gamers.

"Look, at Xbox, we really care about the community," Hryb replied when asked point-blank how Microsoft would win back consumers, according to the Huffington Post.

"We're very focused on what is right for gamers. Everybody at Xbox is a gamer. It's not like we just show up, do our work and go home. We want to make this the best game system that you are going to own for the next 10 years."

Xbox One's external HDD support will not be ready on the console's November 22 launch date, GameSpot reports, leaving gamers wondering if Microsoft is not ready for its one-week head start over Sony's own next-generation console release.

"The future plan for Xbox One is definitely to support external storage, much like we do on the Xbox 360. My understanding is that the feature will not be there at launch because the team is working on some other things, but it definitely is on the list. I don't know when it will come in, though," Host Larry Hryb mentioned during a question and answer session at PAX, the Latin Times reports.

Microsoft announced it will release the Xbox One on November 22 and left many gamers thinking it planned its one-week head-start over Sony's release of the Playstation 4.

Sony announced last month at the Gamescom convention in Germany that it would release the PS4 on November 29 - Microsoft had not announced the release date of its own next-generation console at that time.

Following Sony's announcement, pressure mounted on Microsoft to announce the release date of the Xbox One.